Frequently Asked Questions
Everything you need to know about the Rainbow Cleaning System.
How does the Rainbow Cleaning System differ from traditional vacuums?
Unlike traditional vacuums that use bags or filters which can clog, the Rainbow uses Mother Nature’s most powerful element, water, to trap dirt and odors, returning only naturally cleaned, water-washed air to your home.
What is the standard shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 5-7 business days depending on your location within the continental United States.
Does the Rainbow Cleaning System come with a warranty?
Yes, all new Rainbow units come with a comprehensive manufacturer's warranty covering the power unit and internal motor components. Please refer to your owner's manual for specific duration and terms.
Can I use the Rainbow for wet pickup?
Absolutely. The Rainbow is designed to safely pick up small amounts of liquid spills on hard floors or carpets, making it a versatile tool for various household accidents.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the item in its original packaging for a refund, minus shipping and handling fees.
How often should I change the water in the basin?
For optimal cleaning performance and hygiene, we recommend emptying and rinsing the water basin after every use to ensure dirt and contaminants are completely removed from your home.